Unified communications or “UC” is all about making sure that your teams have the various solutions they need for a complete communication stack, accessible from the same location. Mobile unified communications, or “mobile UC,” ensures that people can access the same productivity and efficiency solutions on their smartphones and tablets, as they can on their desktop.
Mobile UC is all about making sure that your people can stay in touch, without compromise, wherever they are. Today’s employees aren’t always in the office. Countless companies are beginning to embrace remote and flexible working strategies instead.
In this evolving workplace, the mobile device is a crucial part of maintaining productivity. They give people the power to communicate, collaborate, and learn on the go.
Employees aren’t the only driving force between mobile UC and fixed mobile convergence either. Customers want to be able to communicate with brands in more ways than just voice. Mobile is an increasing component of the customer experience strategy.
What is Mobile UC (Fixed Mobile Conference)?
Mobile UC is an excellent way for businesses to boost employee efficiency and productivity. From smartphones to mobile desk phones, mobile UC gives companies the option to provide their employees with greater freedom and flexibility.
Deployed with ease in a host of networks, mobile UC solutions provide cloud-native, carrier-grade mobile communication strategies that blend the unique experiences of a smartphone with the essential tools of a business phone. In both small and large businesses alike, the right Mobile UC strategy can ensure that today’s workers have access to the tools that they need most, regardless of where they might be connecting with their workplace.
Today’s mobile UC solutions are becoming increasingly advanced, with a host of different tools and features to browse through, including dual-persona settings, video conferencing, presence and collaboration applications and more. Combined with a mobile device management strategy and remote access, companies can even ensure better control over the security and safety of the devices their teams’ access.
Fixed mobile convergence is another common solution to consider in the mobile UC space. FMC ensures that fixed line, mobile, and PC devices and networks are integrated. With FMC, WLAN, cellular, and wired networks are all treated in the same way by a complete IP system.
Mobile UC (Fixed Mobile Conference) Trends
The market demand for mobile unified communications is expanding at a rapid pace, with seemingly no end in sight. According to a study from Markets and Markets, by the end of this year (2019), the mobile UC market will be worth at least $17 million.
As the workplace becomes increasingly dispersed, and companies need to support their employees in a multitude of environments, the demand for mobile UC will only increase. Some of the trends we’re seeing in the space so far include:
1. The Introduction of 5G
5G technology has the power to completely transform Mobile UC as we know it. With faster connection speeds, better access to data and more, employees will be able to be more productive than ever on the go. With 5G implemented into business phones, it will be possible to stream high definition video conferences wherever your employees are and give them access to a host of complicated tools and systems that they can use according to their preferences.
Already, various UCaaS vendors are experimenting with options for fixed mobile convergence around 5G. The rise of 5G is also likely to bring new players into the marketplace too.
2. Artificial Intelligence and Virtual Assistants
To make workers as efficient as possible on the go, artificial intelligence is becoming a more valuable part of the mobile UC environment. Virtual assistants like Alexa and Siri will allow individuals to set reminders, organise tasks and even start meetings within seconds using nothing but their voice.
Artificial intelligence solutions and virtual assistants will help people reliant on a mobile UC environment to get more done in virtually any industry or vertical. These tools could even connect with IoT networks to let businesses know where their mobile field workers are on the go, or automatically update data in a company’s information system.
3. Mixed Reality
Many mobile vendors are already experimenting with augmented and virtual reality to improve the communication experience. When 5G is available, it will be easier to deliver these mixed-reality moments with as little lag as possible.
Through mixed reality environments, professionals using mobile UC may even be able to make it feel as though they’re sitting in the same room as their co-workers. We’re still likely to be a long way off from things like holograms, but these concepts are growing gradually more realistic by the day.
4. Enhanced Security
As companies continue to support and empower a mobile workforce, the demand for better security and privacy on mobile devices will begin to grow. We all know how important security is in any business space, particularly with regulations like GDPR to consider. However, allowing people to access the mobile UC framework from their preferred devices can create some challenges.
Going forward, businesses will need to consider their MDM campaigns and security strategies carefully to make sure that mobile workers don’t open the door for cybercriminals, fraud, and other common concerns.
Mobile UC (Fixed Mobile Conference) Statistics
Mobile UC is evolving at a rapid pace. With an increasing demand for mobile devices and a growing desire for flexible working and remote employment, the chances are that we’ll see the opportunities for this technology continue to grow.
- Global mobile data traffic is expected to increase from a rate of 7 exabytes per month in 2016 to approximately 49 exabytes by the end of 2021.
- Studies conducted by IWG found that 70% of global professionals are now working remotely at least one day a week.
- There were already 1 billion mobile phone users active in 2018. China has the most mobile smartphone users at 775 million.
- 87% of the millennial generation say that their smartphone never leaves their side.
- Remote and mobile workers regard themselves to be more productive (7.7 out of 10 compared to 6.5 out of 10 for people working in open-plan offices).
Mobile UC (Fixed Mobile Convergence) Used on Social Media